Don't Hang Up!

Many people don't understand Relay. They aren't aware of what a Relay call is, which means they sometimes mistake a relay call for a telemarketing call. So they hang up.

One thing that may be helpful is requesting a change in the way your Relay calls are announced. Instead of the standard greeting "This is Relay South Dakota..." ask the CA to begin the call with "This is a customer of your business calling through South Dakota Relay," or "This is [your name] calling through South Dakota Relay." This type of greeting will often reduce hang ups.

Whatever your experience with hang ups during Relay calls, please let us know what's happening by informing us here. Your feedback helps us educate businesses so they won't hang up on Relay.